FAQs

SHIPPING:

  • When will my order ship?
    • We’ll have your order packed and on its way within 1–3 business days!
  • Do you offer international shipping?
    • Not yet, but we’re working on it! Stay tuned for international shipping updates.

SIZING:

  • How do I know what size to order?
    • We recommend checking our size chart for exact measurements before placing your order. Please note, our tops tend to run a bit small.
  • Are your tops true to size?
    • Our tops tend to run a bit small so if you're between sizes, we recommend sizing up!
  • What if I have further questions or need help with sizing?
    • You can email us!

RETURNS:

  • What is your return/exchange policy?
    • If something isn’t quite right, we accept returns within 30 days of receiving your order. To be eligible for a return, items must be the following: unworn, unwashed, and in their original condition, returned with all tags and packaging intact, and free from marks, scents, or signs of wear.
  • How do I start my return?
    • To begin a return, email us at joandjeanetc@gmail.com with your order number and reason for return. Our team will review your request and provide next steps, along with your shipping label and return address.

THE BRAND:

  • Will you restock some sold out items?
    • Stay tuned! Follow us on socials to stay in the loop.
  • Do you offer partnerships or influencer collaborations?

PRODUCT CARE:

  • How should I care for my clothing item?
    • To keep your pieces looking their best: wash gently in cold water, hang to dry, and use low heat when ironing. Please do not bleach.